1.1 How can I place an order?

To place an order
To place an order, simply visit our website and select the desired
products. Add them to your shopping cart and follow the further
Steps of the ordering process. If you have any questions or difficulties,
Our customer service will be happy to assist you.

1.2 Which payment methods are accepted?

We accept various payment methods including PayPal, GooglePay,
ApplePay, purchase on account (Klarna), credit cards, debit cards. Choose
Simply select the most convenient option for you during the ordering process.

1.3 Can I cancel or change my order?

Within 30 days of purchase, you can cancel the purchase without giving any reason. We will refund the full purchase amount and send you a return label. We want to make sure that you are satisfied with your order. If you would like to make changes to your order or cancel it, please contact our customer service as soon as possible. We will do our best and will certainly find a solution with you.

1.4 Is there a minimum order value?

No, we do not have a minimum order value. You are welcome to place an order regardless of the total value of your selection.

1.5 Will I receive an order confirmation?

Yes, after you have submitted your order, you will receive an order confirmation by email. This will contain information about the products ordered, delivery details and the payment method chosen. Please also check your spam folder if you have not received a confirmation.

2.1 Which countries do you deliver to?

We deliver our Matzbox to most European countries. A detailed list of delivery countries can be found on our website. If your country is not listed, please contact our customer service to discuss possible options.

2.2 How much are the shipping costs?

Shipping costs are included within Germany. Otherwise, shipping costs vary depending on the delivery address. The exact shipping costs for your order are displayed in the shopping cart before you complete the purchase.

2.3 How long does delivery take?

The delivery time depends on your delivery address. Usually, the delivery time within Germany is 2-3 working days and Europe 3-7 working days. However, please note that delays may occur due to holidays or unforeseen events. A detailed delivery time estimate will be provided to you during the order process.

2.4 Can I track my order?

Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track the status of your delivery online.

3.1 For which age groups is the Matzbox suitable?

The Matzbox is suitable for children aged 2 and over. The various building blocks and elements offer both younger and older children a wide range of building and design options.

3.2 What material is the Matzbox made of?

The Matzbox consists of high-quality, untreated light pinewood boxes and solid wood parts made of dark, natural walnut. The use of natural materials gives the Matzbox a pleasant feel and makes it robust and durable for generations.

3.3 Is the Matzbox manufactured in an environmentally friendly way?

Yes, we attach great importance to sustainability and environmental friendliness. The Matzbox is manufactured in an environmentally friendly manner and is made from natural materials. We are committed to resource-saving production and use packaging materials that are recyclable.

3.4 Are the building blocks safe for children?

Yes, Matzbox building blocks are safe for children. They are manufactured in accordance with current safety standards and are free from harmful chemicals. However, we recommend that children play under adult supervision, especially with younger children, to minimize any potential risks.

3.5 Are there instructions for playing with the Matzbox?

The Matzbox is a free toy and comes without set instructions to encourage children's creativity. However, there are numerous building patterns and play ideas on our website to inspire you.

3.6 Are natural variations in wood a quality defect?

No, natural variations in the wood are not a quality defect, but a sign of the authenticity of the material. Since the Matzbox is a product made of untreated wood, slight differences in color and grain may occur. These variations are a natural part of the material and contribute to the unique character of each individual building block. They do not affect the quality or functionality of the Matzbox.

3.7 Are dents and blemishes in the wood that occur during play a quality defect?

No, flaws and dents are simply part of the game and are unavoidable when playing. The fun of playing doesn't suffer because of them. Take a look at the UR-Box, the 50-year-old template for the Matzbox under TEAM & HISTORY .

4.1 How does the Matzbox promote creativity and imagination?

The Matzbox is a versatile toy that encourages children's creativity and imagination in a variety of ways. By building and constructing with the building blocks, children can let their imagination run wild and create their own worlds. The different shapes and colors of the building blocks stimulate the imagination and allow children to express their creativity.

4.2 Can the Matzbox be combined with other toys?

Yes, the Matzbox can be wonderfully combined with other toys. The building blocks can be combined in many ways with various other play materials, such as wooden cars, wooden trains, wooden building blocks, marble runs and many other toys. This allows children to develop their creativity further and create even larger buildings and constructions. The combination with other toy figures, vehicles or play sets in particular opens up new possibilities for imaginative play worlds.

4.3 How can the Matzbox be used in educational institutions?

The Matzbox is an excellent educational toy and is used in many kindergartens (Montessori, Fröbel, Waldorf), schools and other educational institutions. It promotes children's motor skills, cognitive development, spatial thinking and social interaction. The building blocks can be used both for free play and in structured activities and projects in which the children, for example, recreate certain shapes or build a structure together. The Matzbox can therefore be used in various educational areas such as mathematics, science, art and social learning.

4.4 Which motor skills are promoted by the Matzbox?

The Matzbox supports the development of various motor skills in children. Gripping, stacking and building with the building blocks trains fine motor skills and hand-eye coordination. Balancing and stabilizing the structures promotes dexterity and balance. The children can improve their dexterity by precisely positioning and assembling the building blocks. Playing with the Matzbox trains both the children's gross and fine motor skills.

4.5 How is the Matzbox used in Montessori, Waldorf and Fröbel pedagogy?

In Montessori, Waldorf and Fröbel pedagogy, the Matzbox is used as a valuable learning and play material. It supports the free development of children, encourages their creativity and imagination and enables independent learning and discovery.

5.1 How do I clean the Matzbox?

The Matzbox can be cleaned with a dry or slightly damp cloth. Avoid using aggressive cleaning agents as these could damage the wood.

5.2 What do I do if parts accidentally get wet?

If the parts of the Matzbox get wet, you should dry them thoroughly. Avoid using heat sources such as a hair dryer, oven or direct sunlight, as this could damage the wood. Allow the building blocks to dry completely in a shady place. Note that the wood may vary due to its natural properties and small changes due to moisture are normal.

5.3 What do I do if the blocks are damaged?

If individual components of the Matzbox are damaged, we offer a replacement service. Please contact our customer service and describe the problem. We will take care of it immediately and send you the appropriate replacement components.

6.0 What happens if my order arrives damaged?

We attach great importance to ensuring that your order arrives safely and undamaged. If a problem does occur, please contact us immediately. Please also take photos of the damaged packaging or products and send them to us along with your request. Our customer service will offer you a solution as quickly as possible, be it a replacement delivery or a refund for the affected item.

6.1 What is the return policy?

We want to make sure you are happy with your purchase, but if you are not completely satisfied, we offer a 30-day return policy.

6.2 How can I exchange an item?

If you would like to exchange an item, please contact our customer service team. Please state which item you would like to exchange and what item you would like to exchange it for. Our customer service team will be happy to assist you and discuss the exchange process with you.

6.3 Will I receive a refund if I am not satisfied with my purchase?

Yes, we offer a refund within 30 days of purchase if you are not satisfied with your purchase. In special circumstances, a goodwill refund after 30 days is also possible. Once we receive the returned item, we will initiate the refund.

6.4 Who bears the costs for the return shipment?

We usually cover the cost of returning the item. Please contact our customer service for more information about return costs and to clarify the return process.

7.1 How can I contact customer service?

Our customer service can be reached via email at info@matzbox.com . You can send us your questions, concerns or requests at any time. We will endeavor to respond to you as quickly as possible.

7.2 When will I receive an answer to my request?

We endeavour to respond to your enquiries as quickly as possible. You will usually receive a response from our customer service team within 24 hours on working days. However, please note that delays may occur during busy periods.

7.3 Is there a telephone number for customer service?

If you have urgent questions, we also offer customer service by phone. You can reach us during normal business hours on +49 6131 4879810

8.1 What is the "Spiel gut" seal?

The "Spiel gut" seal is an independent seal of quality awarded by a jury of experts. It recognizes toys that meet high educational and quality standards. We are proud that the Matzbox has been awarded the "Spiel gut" seal. This confirms that the Matzbox meets the high standards in terms of safety, quality and educational value. You can find more information about this award on our website .

8.2 What is the quality seal “particularly development-promoting”?

The quality seal "particularly development-promoting" is awarded to toys that have been proven to support children's development and learning in various areas. The Matzbox has received this quality seal because it promotes children's cognitive, motor and creative development. It offers a wide range of opportunities to develop imagination, spatial thinking, fine motor skills and problem-solving skills. This award confirms our efforts to offer high-quality and educationally valuable toys that promote children's development holistically. You can find more information about this quality seal on our website .

8.3 What is the quality seal “Innovation in Motion”?

The "Moving Innovation" quality seal is awarded to toys and sports equipment that impress with their innovative and movement-stimulating properties. The Matzbox has received the "Moving Innovation" quality seal because it encourages children to play and move actively. With its diverse tree options and creative design, the Matzbox stimulates children's motor skills and physical activity. This award confirms our efforts to offer toys that are not only fun, but also encourage children's joy of movement and physical development. You can find more information about this quality seal on our website .

9.1 Is the Matzbox also suitable for children with special needs?

Yes, the Matzbox is ideal for children with special needs. It promotes development and is already used in various therapeutic contexts.

9.2 How is the Matzbox used for people with inclusion?

The Matzbox is also successfully used as an educational toy by people with an inclusion background. It offers an inclusive play environment in which children with different abilities can play and learn together. The Matzbox promotes social interaction, playing together and understanding for one another. We have had positive experiences with the use of the Matzbox in inclusive playgroups. If you would like to find out more about the use of the Matzbox by people with an inclusion background, you can read our experience report on the topic on our website .

9.3 How is the Matzbox used in speech therapy?

The Matzbox is also used successfully in speech therapy, especially to promote language development and communication. The various modules offer opportunities to expand vocabulary, practice sentence formation and tell stories creatively. We have received positive feedback from speech therapists who use the Matzbox in their therapy work. For more information, you can read our experience report on using the Matzbox in speech therapy on our website.

10.1 What is the Matzbox and how does it support biographical work?

The Matzbox is an innovative, therapeutic dementia toy designed to support biographical work. Through creative work with wooden blocks, it encourages remembering and sharing personal stories, strengthens the identity of those affected and improves their quality of life.

10.2 Who is the Matzbox suitable for?

The Matzbox is suitable for all age groups, from 2 to 102 years, and therefore also for seniors and people with dementia, to awaken memories, strengthen identities and promote joy in life.

10.3 How does the Matzbox contribute to the activation of people with dementia?

By working with the wooden blocks, cognitive abilities and motor skills are promoted, which contributes to maintaining mental fitness and enriches the everyday life of those affected with joy and fun.

10.4 Can the
Can Matzbox be used in professional care facilities?

Yes, the Matzbox is ideal for use in care facilities, day care centers and assisted living groups to carry out biographical work and support social well-being through shared playing and storytelling.

10.5 What do experts say about the effectiveness of the Matzbox?

Experts such as the qualified social worker and dementia consultant Ms. Thieme-Jäger confirm the positive effect of the Matzbox on activation and biographical work with senior citizens and people with dementia. You can find out more here.

10.6 How can the
Matzbox be integrated into everyday life?

The Matzbox can be easily integrated into everyday life by using it as a daily activity to encourage conversations about one's own childhood and to create things together.

11.1 Are there special offers or discounts for bulk orders?

Yes, we offer special offers and discounts for bulk orders. Please contact our customer service for more information and a customized quote for your requirements. We will be happy to help you find the right solution for your needs.

11.2 Can I reorder individual components?

Yes, individual building blocks from the Matzbox can be reordered. If you need additional building blocks or if individual building blocks have been lost, please contact our customer service . We will be happy to help you and make sure that you can complete your set.

1. Was deckt die 20-jährige Herstellergarantie ab?
Unsere 20-jährige Herstellergarantie deckt Material- und Herstellungsfehler der Matzbox ab. Dies bedeutet, dass wir für alle Defekte einstehen, die auf die Verarbeitung oder das Material zurückzuführen sind. Dazu gehören z.B. gebrochene Bauteile oder Verformungen, die auf einen Herstellungsfehler zurückzuführen sind.

2. Was ist von der Garantie ausgeschlossen?
Die Garantie deckt keine Schäden ab, die durch unsachgemäße Nutzung, Missbrauch, Veränderungen am Produkt, unautorisierte Reparaturen oder extreme Umgebungsbedingungen wie Feuchtigkeit entstanden sind. Normale Abnutzung, Kratzer, Dellen und allgemeine Gebrauchsspuren gelten ebenfalls nicht als Garantiefall.

3. Wie melde ich einen Garantiefall?
Um einen Garantiefall zu melden, nutzen Sie unser Kontaktformular oder senden Sie eine E-Mail an info@matzbox.com. Bitte geben Sie Ihre Bestellnummer, das Kaufdatum und eine detaillierte Beschreibung des Mangels an. Fotos des Mangels helfen uns, Ihren Fall schneller zu bearbeiten.

4. Welche Kosten fallen im Garantiefall an?
Die Versandkosten für den Rückversand der defekten Bauteile an uns trägt der Kunde. Nach erfolgreicher Reparatur oder dem Austausch übernehmen wir die Versandkosten für den Rückversand zu Ihnen.

5. Wie lange dauert die Bearbeitung meines Garantiefalls?
Sobald wir die betroffenen Teile erhalten haben, prüfen wir den Fall und reparieren oder ersetzen das Produkt. In der Regel dauert der gesamte Prozess, einschließlich Versand, etwa 1-2 Wochen.