Write content to answer to common questions your customers may have about your products, shipping policies..

1.1 How can I place an order?

To place an order, simply visit our website and select the products you want. Add them to your shopping cart and follow the remaining steps of the ordering process. If you have any questions or difficulties, our customer service will be happy to help you.

1.2 Which payment methods are accepted?

We accept various payment methods, including PayPal, GooglePay,
ApplePay, purchase on account (Klarna), credit cards, debit cards. Simply select the option that is most convenient for you during the ordering process.

1.3 Can I cancel or change my order?

Within 30 days of purchase, you can cancel the purchase without giving any reason. We will refund the full purchase amount and send you a return label. We want to make sure that you are satisfied with your order. If you would like to make changes to your order or cancel it, please contact our customer service as soon as possible. We will do our best and will certainly find a solution with you.

1.4 Is there a minimum order value?

No, we do not have a minimum order value. You are welcome to place an order regardless of the total value of your selection.

1.5 Will I receive an order confirmation?

Yes, after you have submitted your order, you will receive an order confirmation by email. This contains information about the products ordered, delivery details and the chosen payment method. Please also check your spam folder if you have not received a confirmation.

2.1 Which countries do you deliver to?

We deliver our Matzbox to most European countries. A detailed list of delivery countries can be found on our website. If your country is not listed, please contact our customer service to discuss possible options.

2.2 How much are the shipping costs?

Within Germany, shipping costs are included. Otherwise, shipping costs vary depending on the delivery address. The exact shipping costs for your order are shown in the shopping cart before you complete the purchase.

2.3 How long does delivery take?

The delivery time depends on your delivery address. As a rule, delivery time within Germany is 2-3 working days and Europe 3-7 working days. However, please note that delays may occur due to holidays or unforeseen events. A detailed delivery time estimate will be provided to you during the order process.

2.4 Can I track my order?

Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track the status of your delivery online.

3.1 For which age groups is the Matzbox suitable?

The Matzbox is suitable for children from 2 years of age. The various building blocks and elements offer both younger and older children a wide range of options for building and designing.

3.2 What material is the Matzbox made of?

The Matzbox consists of high-quality, untreated light pinewood boxes and solid wood parts made of dark, natural walnut. The use of natural materials gives the Matzbox a pleasant feel and makes it robust and durable for generations.

3.3 Is the Matzbox manufactured in an environmentally friendly way?

Yes, we attach great importance to sustainability and environmental friendliness. The Matzbox is manufactured in an environmentally friendly way and is made of natural materials. We are committed to resource-efficient production and use packaging materials that are recyclable.

3.4 Are the building blocks safe for children?

Yes, the Matzbox building blocks are safe for children. They are manufactured in accordance with applicable safety standards and are free from harmful chemicals. However, we recommend that children play under adult supervision, especially with younger children, to minimize any potential risks.

3.5 Are there instructions for playing with the Matzbox?

The Matzbox is a free toy and is delivered without set instructions to encourage children's creativity. However, there are numerous building patterns and game ideas on our website that can inspire you.

3.6 Are natural variations in the wood a quality defect?

No, natural variations in the wood are not a quality defect, but a sign of the authenticity of the material. Since the Matzbox is a product made of untreated wood, slight differences in color and grain may occur. These variations are a natural part of the material and contribute to the unique character of each individual building block. They do not affect the quality or functionality of the Matzbox.

3.7 Are dents and blemishes in the wood that occur when playing a quality defect? ​​

No, dents and blemishes are simply part of the process and are unavoidable when playing. The fun of playing does not suffer as a result. Take a look at the UR-Box, the 50-year-old template for the Matzbox under TEAM & HISTORY .

4.1 How does the Matzbox promote creativity and imagination?

The Matzbox is a versatile toy that promotes children's creativity and imagination in various ways. By building and constructing with the building blocks, children can let their imagination run wild and create their own worlds. The different shapes and colors of the building blocks stimulate the imagination and allow children to express their creativity.

4.2 Can the Matzbox be combined with other toys?

Yes, the Matzbox can be wonderfully combined with other toys. The building blocks can be combined in many ways with various other play materials, such as wooden cars, wooden trains, wooden building blocks, marble runs and many other toys. This allows children to develop their creativity further and create even larger buildings and constructions. The combination with other play figures, vehicles or play sets opens up new possibilities for imaginative play worlds.

4.3 How can the Matzbox be used in educational institutions?

The Matzbox is an excellent educational toy and is used in many kindergartens (Montessori, Fröbel, Waldorf), schools and other educational institutions. It promotes children's motor skills, cognitive development, spatial thinking and social interaction. The building blocks can be used both for free play and in structured activities and projects in which the children, for example, recreate certain shapes or build a structure together. The Matzbox can therefore be used in various educational areas such as mathematics, science, art and social learning.

4.4 Which motor skills are promoted by the Matzbox?

The Matzbox supports the development of various motor skills in children. When grasping, stacking and building with the building blocks, fine motor skills and hand-eye coordination are trained. Balancing and stabilizing the structures promotes dexterity and balance. The children can improve their dexterity by precisely positioning and assembling the building blocks. Playing with the Matzbox trains both the children's gross and fine motor skills.

4.5 How is the Matzbox used in Montessori, Waldorf and Fröbel education?

In Montessori, Waldorf and Fröbel education, the Matzbox is used as a valuable learning and play material. It supports the free development of children, promotes their creativity and imagination and enables independent learning and discovery.

5.1 How do I clean the Matzbox?

The Matzbox can be cleaned with a dry to slightly damp cloth. Avoid using aggressive cleaning agents as these could damage the wood.

5.2 What do I do if parts accidentally get wet?

If the parts of the Matzbox get wet, you should dry them thoroughly. Avoid using heat sources such as a hair dryer, oven or direct sunlight as this could damage the wood. Allow the building blocks to dry completely in a shady place. Note that the wood may vary due to its natural properties and that small changes due to moisture are normal.

5.3 What do I do if the building blocks are damaged?

If individual building blocks of the Matzbox are damaged, we offer a replacement service. Please contact our customer service and describe the problem. We will take care of it immediately and send you the appropriate replacement components.

6.0 What happens if my order arrives damaged?

We attach great importance to ensuring that your order arrives safely and undamaged. If a problem does occur, please contact us immediately. Please also take photos of the damaged packaging or products and send them to us along with your request. Our customer service will offer you a solution as quickly as possible, be it a replacement delivery or a refund for the affected item.

6.1 What is the return policy?

We want to make sure that you are satisfied with your purchase. If you are still not completely satisfied, we offer you the option of returning the item within 30 days.

6.2 How can I exchange an item?

If you would like to exchange an item, please contact our customer service. Please state which item you would like to exchange and which item you would like to exchange it for. Our customer service will be happy to help you and discuss the exchange process with you.

6.3 Will I receive a refund if I am not satisfied with my purchase?

Yes, we offer you a refund within 30 days of purchase if you are not satisfied with your purchase. In special circumstances, a goodwill refund is also possible after 30 days. As soon as we receive the returned item, we will initiate the refund.

6.4 Who bears the costs of return shipping?

We usually cover the costs of returning the item. Please contact our customer service for more information about return shipping costs and to clarify the return process.

7.1 How can I contact customer service?

Our customer service can be reached via email info@matzbox.com. You can send us your questions, concerns or requests at any time. We will endeavor to respond to you as quickly as possible.

7.2 When will I receive a response to my request?

We will endeavor to respond to your requests as quickly as possible. You will usually receive a response from our customer service within 24 hours on working days. However, please note that there may be delays during peak periods.

7.3 Is there a telephone number for customer service?

We also offer customer service by telephone for urgent questions. You can reach us during normal business hours by calling +49 6131 4879810

8.1 What is the "Spiel gut" seal?

The "Spiel gut" seal is an independent seal of quality awarded by a jury of experts. It recognizes toys that meet high educational and quality standards. We are proud that the Matzbox has been awarded the "Spiel gut" seal. This confirms that the Matzbox meets the high standards in terms of safety, quality and educational value. You can find more information about this award on our website .

8.2 What is the quality seal “particularly development-promoting”?

The quality seal "particularly development-promoting" is awarded to toys that have been proven to support children's development and learning in various areas. The Matzbox has received this quality seal because it promotes children's cognitive, motor and creative development. It offers a wide range of opportunities to develop imagination, spatial thinking, fine motor skills and problem-solving skills. This award confirms our efforts to offer high-quality and educationally valuable toys that promote children's development holistically. You can find more information about this quality seal on our website .

8.3 What is the quality seal “Innovation in Motion”?

The "Moving Innovation" quality seal is awarded to toys and sports equipment that impress with their innovative and movement-stimulating properties. The Matzbox has received the "Moving Innovation" quality seal because it encourages children to play and move actively. With its diverse tree options and creative design, the Matzbox stimulates children's motor skills and physical activity. This award confirms our efforts to offer toys that are not only fun, but also encourage children's joy of movement and physical development. You can find more information about this quality seal on our website .

9.1 Is the Matzbox also suitable for children with special needs?

Yes, the Matzbox is ideal for children with special needs. It promotes development and is already used in various therapeutic contexts.

9.2 How is the Matzbox used for people with inclusion?

The Matzbox is also successfully used as an educational toy by people with an inclusion background. It offers an inclusive play environment in which children with different abilities can play and learn together. The Matzbox promotes social interaction, playing together and understanding for one another. We have had positive experiences with the use of the Matzbox in inclusive playgroups. If you would like to find out more about the use of the Matzbox by people with an inclusion background, you can read our experience report on the topic on our website .

9.3 How is the Matzbox used in speech therapy?

The Matzbox is also used successfully in speech therapy, especially to promote language development and communication. The various modules offer opportunities to expand vocabulary, practice sentence formation and tell stories creatively. We have received positive feedback from speech therapists who use the Matzbox in their therapy work. For more information, you can read our experience report on using the Matzbox in speech therapy on our website.

10.1 What is the Matzbox and how does it support biographical work?

The Matzbox is an innovative, therapeutic dementia toy designed to support biographical work. Through creative work with wooden blocks, it encourages remembering and sharing personal stories, strengthens the identity of those affected and improves their quality of life.

10.2 Who is the Matzbox suitable for?

The Matzbox is suitable for all age groups, from 2 to 102 years, and therefore also for seniors and people with dementia, to awaken memories, strengthen identities and promote joy in life.

10.3 How does the Matzbox contribute to the activation of people with dementia?

By working with the wooden blocks, cognitive abilities and motor skills are promoted, which contributes to maintaining mental fitness and enriches the everyday life of those affected with joy and fun.

10.4 Can the
Can Matzbox be used in professional care facilities?

Yes, the Matzbox is ideal for use in care facilities, day care centers and assisted living groups to carry out biographical work and support social well-being through shared playing and storytelling.

10.5 What do experts say about the effectiveness of the Matzbox?

Experts such as the qualified social worker and dementia consultant Ms. Thieme-Jäger confirm the positive effect of the Matzbox on activation and biographical work with senior citizens and people with dementia. You can find out more here.

10.6 How can the
Matzbox be integrated into everyday life?

The Matzbox can be easily integrated into everyday life by using it as a daily activity to encourage conversations about one's own childhood and to create things together.

11.1 Are there special offers or discounts for bulk orders?

Yes, we offer special offers and discounts for bulk orders. Please contact our customer service for more information and a customized quote for your requirements. We will be happy to help you find the right solution for your needs.

11.2 Can I reorder individual components?

Yes, individual building blocks from the Matzbox can be reordered. If you need additional building blocks or if individual building blocks have been lost, please contact our customer service . We will be happy to help you and make sure that you can complete your set.

1. What does the 20-year manufacturer warranty cover?
Our 20-year manufacturer warranty covers material and manufacturing defects of the Matzbox. This means we take responsibility for any defects caused by workmanship or materials. These include, for example, broken parts or deformations due to a manufacturing defect.

2. What is excluded from the warranty?
The warranty does not cover damages caused by improper use, misuse, product modifications, unauthorized repairs, or extreme environmental conditions such as humidity. Normal wear and tear, scratches, dents, and general signs of use are also not considered warranty cases.

3. How do I report a warranty claim?
To report a warranty claim, use our contact form or send an email to info@matzbox.com. Please provide your order number, purchase date, and a detailed description of the defect. Photos of the defect will help us process your claim faster.

4. What costs are involved in a warranty claim?
The shipping costs for returning defective parts to us are borne by the customer. After successful repair or replacement, we cover the shipping costs for the return to you.

5. How long does it take to process my warranty claim?
Once we receive the affected parts, we will review the claim and repair or replace the product. The entire process, including shipping, typically takes about 1-2 weeks.